Your Privacy Matters

Last Updated: October 19, 2026

At Reclub PBC, your privacy is a core part of our mission to build a healthy sports community. As a Public Benefit Corporation, we believe in transparency. This policy explains how we collect, use, and protect your data.

1. Information We Collect

Account Data: Name, email, username, and password.
Sports Profile: Skill levels (including DUPR), sports interests, and "Kudos."
Match & Gameplay Data: We collect and store match results, game scores, points, and participation history.
Derived Data & Insights: Based on your participation and match results, we may derive and store match ratings, player rankings, skill levels, and other performance insights.
User Content & Visual Data: Photos, match comments, and payment receipts you upload. When you upload a photo, we store the image file and may also collect associated metadata (such as the time and location the photo was taken, if your device settings allow it) to verify venue locations and improve the user experience.
Location Data & Saved Places: We collect your GPS location while the app is actively in use to show you nearby games. Additionally, we collect and store your Saved Places, favorite locations, and Default Locations that you voluntarily log into your profile to streamline your experience.
Device Data & Platform Integrity: We collect IP addresses and unique device identifiers (Device IDs) for security, performance, and policy enforcement. Specifically, we utilize Device IDs to identify repeat offenders, detect users operating unauthorized secondary accounts, and prevent banned users from attempting to circumvent restrictions by creating new profiles.
Information From Venue and Booking Partners: Where you host a meet at a venue served by one of our booking partners, we may receive confirmation from that partner that a booking exists, along with basic booking details such as the venue, the date and time, and a booking reference. We use this only to display booking verification on your listing and to protect players from fraudulent listings. We do not receive payment details, and we do not receive information about players who are not hosting.
Information From Connected Partners: When you choose to connect a partner account to Reclub, such as DUPR, we receive the information needed to make that connection work. That can include your account ID with the partner, your rating, and results submitted through the integration. We only receive what the integration you connected needs.

Public vs. Private Data: Information regarding "Public" games, including scores, stats, results, and participation, is considered public platform data. Information regarding "Private" games is restricted to the participants and the relevant Club Admin.

What we never ask for. We do not ask you for photographs or scans of government issued identity documents, and hosts are not permitted to ask you for them either. If a host needs to check your age or your eligibility for a concession, they should do it in person at check in on the day. If anyone on Reclub asks you to send an ID document, please report it to us at help@reclub.co.

2. How We Use Your Information

Matchmaking & Localized Recommendations: We use your profile, rankings, and your Saved/Default Locations to suggest highly relevant, localized matchups, clubs, and activities nearby.
Country-Level Rankings: While your specific saved places are strictly confidential and never shared with third parties or other users, we use this regional data to determine your default country alignment for country-level leaderboards and Kudos rankings.
Future Feature Opt-In: In the future, we may utilize your saved places to allow other local players to discover your profile or invite you to relevant meets. This feature will operate strictly on an opt-in basis and will be fully controllable via your user privacy preferences.
Communication: Sending game reminders and club updates.
Security: Protecting our community from fraud, spam, and unauthorized access.
Analytics & Insights: We use platform data, match results, and gameplay points to generate community leaderboards, player statistics, and activity trends. This includes creating derivative content, such as shareable "Player Cards," club performance graphics, and community milestone reports.
PBC Impact Reporting: We aggregate data to measure our progress in increasing global sports participation and health.

3. Sharing and Disclosure

With Other Users: Your profile, skill level, and public match history are visible to facilitate fair play and community leaderboards.
Public Visual Content: Photos uploaded to venues or events are considered public content. This means they are visible to other users of the platform and may be associated with your Reclub profile name.
Partner Events & Sponsored Leagues: From time to time, Reclub partners with brands or associations to host specific leagues, tournaments, or events. Where a Meet or Club description clearly states that data will be shared with a partner, your participation in that event or membership in that club constitutes consent to share your relevant profile data with that partner.
Partner Surfaces: We may make public meet listings available for display in the apps and websites of partners we authorise, so that more players can find local games. What we share is limited to the meet title, the number of players who have joined, and a link back to Reclub. Private meets are never included, and the identity of players who have joined is never included. Joining a meet always happens on Reclub.
Venue Partners: We may share venue level information with commercial partners who verify and service venues, such as venue name, address, and activity measures including the number of meets and registrations at that venue. This relates to venues rather than to individuals. It contains no contact details for any person, it is derived only from public meet activity, and partners may not resell it or pass it on.
Developer Partners: Reclub runs a Developer Partner Program for approved partners who build experiences that work with Reclub, such as player ratings, court booking, payments and competitions. Every partner goes through an approval process and agrees to our Developer Partner Terms. Those terms limit each partner to the classes of data they have been approved for, only for the purpose they were approved for, and require them to meet our security and privacy standards.

We only share information with developer partners that is already publicly available on Reclub, such as public meets, attendance and match results. We do not share your contact details, your saved places or data from private games with developer partners. Where an integration is linked to your own account, such as DUPR, you choose whether to connect it.

Questions about the program can go to engineering@reclub.co.
Associations & Governing Bodies: We may share aggregated, anonymized data with sports associations to provide industry insights.
Organizers & Community Leads: We provide club organizers with statistical tools and shareable graphics to help them manage and promote their local sports communities.
No Sale of PII: Except for the specific event-based consent described above, we do not sell your personally identifiable information (PII) to third parties.
Service Providers: We share data with trusted partners (e.g., Google Maps, AWS) strictly to provide our Service.
Partner Obligations: Where any partner receives personal data from us, they are bound by written obligations that are no less protective than this policy, including limits on what they may use it for and a prohibition on passing it on.

Contact details you share directly with a host

Hosts sometimes need your email address or phone number to run a meet, for example to manage a waitlist or send joining details. Our Terms of Service set clear rules for this. A host may only ask through a direct message, must tell you what it is for, may use it only for that meet, and must not use it for marketing or pass it to anyone else without your clear agreement.

When you give a host your contact details directly, the host holds that information themselves rather than on Reclub's behalf, and they are responsible for keeping it secure and using it properly. Reclub is not responsible for a host's independent use of contact details you provide to them.

If a host uses your details for something you did not agree to, tell us at help@reclub.co. We take it seriously and we act on it.

4. Your Rights and Control

Access & Export: You can request a copy of your data at any time.
Correction/Deletion: You can update your info or delete your account via App Settings.
- Retention Note: If you choose to delete your account, we may retain photos you have uploaded to public venues to maintain the historical record of that venue, though your name will be removed or anonymized unless you explicitly request the removal of the content.
Privacy Settings: You can mark specific games as "Private" to exclude those stats from public leaderboards.
Location Opt-Out: You can disable location services via your device settings at any time.
Complaints: If you are not happy with how we have handled your data, contact us at privacy@reclub.co and we will look into it. You also have the right to complain to your local data protection authority.

5. Security and Retention

How we protect your data. We use industry standard encryption in transit and at rest, and we limit access to personal data to the people who need it to run the Service.

The standard we hold ourselves to. We handle personal data to a standard equivalent to the Singapore Personal Data Protection Act, and we meet the requirements of the local data protection laws that apply to you where you live and play.

Where your data is held. Reclub is used by players around the world, so your personal data may be transferred to, stored in, and processed in countries other than the one you live in, including wherever our infrastructure and service providers operate. Wherever it is held, it stays protected by this policy and by written agreements with the providers and partners who handle it.

If something goes wrong. If a data breach affects your personal data and is likely to cause you harm, we will tell you without undue delay, and we will notify the relevant regulators and any affected partners within the time limits that apply to us.

How long we keep it. We retain your information as long as your account is active. If you delete your account, it enters a 30 day grace period during which you can reactivate it. After 30 days, your personal data, including your email, profile, connections, group memberships, and other account data, is permanently removed. Anonymized, aggregated data points may remain in historical reports.

6. Contact Us

General questions and reports: help@reclub.co

Privacy and data protection: privacy@reclub.co

Developer Partner Program: engineering@reclub.co